AgentDesk

GGT General Terms of Use

Updated: July 7, 2026

  1. INTRODUCTION AND ACCEPTANCE

    Welcome to Go Global Travel Ltd. (" GGT ", "we", "us", or "our"). These Terms of Use ("Terms") govern your access to and use of our website, mobile applications, and travel-related services (collectively, "Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

    By accessing or using the AI features, User hereby acknowledges it has read and understood these GGT general terms of use and agrees to be bound by them and to access and use the AI features in accordance with these general terms of use and the services agreement. If User does not agree to these general terms of use , it may not use the AI features. User hereby agrees that these general terms of use are enforceable like any written agreement signed by it.

  2. DEFINITIONS AND INTERPRETATION

    1. “Booking” means an individual reservation entry for one or several Travel Product(s).
    2. “Cancellation Deadline” means the last date until which Customer may cancel its Booking without Cancellation Charges (as defined below) as set out in the applicable Cancellation Policy (as defined below).
    3. “Content” means any text, data, information, files, images, graphics, sounds, videos, code, audio clips, links, and/or other similar materials.
    4. “Customer” means an individual who purchases or receives the Travel Products purchased by the User under the Services Agreement. “Customer” also includes an individual on whose behalf a User makes, or seeks to make, a Booking, including via AGENTDESK, irrespective of whether a Booking has been completed. A Customer does not access or use AGENTDESK directly and interacts solely with the User.
    5. “Group Booking” means one or more Bookings for more than five (5) rooms and/or nine (9) persons it total.
    6. “Intellectual Property Rights” means all industrial and other intellectual property rights including but not limited to: (i) patents and patent applications throughout the world, including all reissues, divisions, continuations, continuations-in-part, extensions, renewals, and re-examinations of any of the foregoing, all whether or not registered or capable of being registered; (ii) internet domain names, whether or not trademarks, registered by any authorized private registrar or governmental authority, web addresses, web pages, website, and URLs; (iii) works of authorship, expressions, designs, and design registrations, whether or not copyrightable, including copyrights and copyrightable works, software and firmware, application programming interfaces, architecture, files, records, schematics, data, data files, and databases and other specifications and documentation; (iv) common law and statutory trade secrets and all other confidential or proprietary or useful information that has independent value, and all know-how, in each case whether or not fixed in writing or other tangible form; (v) all copyrights, whether arising under statutory or common law, whether registered or not; (vi) all trademarks, trade names, corporate names, company names, trade styles, service marks, certification marks, collective marks, logos, and other source of business identifiers, whether registered or not; (vii) moral rights in those jurisdictions where such rights are recognized; (viii) any rights in source code, object code, mask works, databases, algorithms, formulae and processes; and (ix) all industrial and other intellectual property rights, and all rights, interests, titles, and protections that are associated with, equivalent or similar to, or required for the exercise of, any of the foregoing, however arising, in each case whether registered or unregistered and including all registrations and applications for, and renewals or extensions of, these rights or forms of protection under the Laws of any jurisdiction throughout in any part of the world.
    7. “Package” means a package as defined in Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements.
    8. “Privacy Statement” means GGT's then-current privacy statement available at Privacy Statement.
    9. “Provider” means the third-party provider of Travel Products, e.g. hotel chains or car rental companies.
    10. “Service” means (i) the Website, (ii) the Booking Platform (as defined in, and to the extent the right to use such platform is granted under, the Services Agreement), which is GGT's online travel platform offering various Travel Products through GGT’s own private database and through direct interfaces with suppliers across the world, and (iii) AGENTDESK, an AI-powered platform developed and operated by Yanolja Next Co., Ltd. (“Y-NEXT”), an affiliate of GGT, on GGT’s behalf, which offers Travel Products through a number of direct Provider integrations together with AI-assisted features for the extraction of search conditions and the generation of itineraries and proposals. To the extent access to the API (as defined in the Services Agreement) is granted in the Services Agreement, references to the Booking Platform include the API.
    11. “Service Agreement” means the agreement for the purchase of Travel Products entered into between GGT and User, as applicable.
    12. “Travel Products” means travel products including without limitation accommodation, flights, transfers and car rental.
    13. "User" means any individual or entity that accesses or uses the Platform, including, but not limited to travel agents, on-line-travel sites, home agents, and/or corporations which purchase the Service from GGT.
    14. “Y-NEXT” means Yanolja Next Co.,Ltd., an affiliate of GGT that develops and operates AGENTDESK on GGT’s behalf.
    15. “AI Tool” means the artificial intelligence-powered features made available through AGENTDESK, including the automated extraction of search conditions from User-provided input (including input received via WhatsApp Integration) and the automated generation of itineraries and proposals based thereon.
    16. “WhatsApp Integration” means the optional feature of AGENTDESK whereby messages sent by a Customer to a User’s WhatsApp number are relayed, via certified WhatsApp Business Solution Provider, to AGENTDESK for processing by the AI Tool.

  3. PRIVACY

    Our Privacy Statement provides information about our data-collection practices and is incorporated by reference into these Terms. Where the Service includes AGENTDESK, the AGENTDESK Privacy Notice, available at sign-up and at [AGENTDESK Privacy Notice link], sets out additional information specific to AGENTDESK, including with respect to the AI Tool, WhatsApp Integration, and the role of Y-NEXT, and is likewise incorporated by reference into these Terms. All personal data processed via the Platform is stored and hosted within the European Union (Belgium). We adhere to strict data minimization principles; personal data collected in connection with Bookings will be retained for a period of 12 months following the completion of the relevant Travel Product, unless a longer retention period is required by applicable law (e.g., for tax or accounting purposes), after which such data will be automatically redacted or deleted.

  4. USER RESPONSIBILITIES AND COMPLIANCE

    1. Legal Eligibility The User declares and undertakes that:
      1. The User is free to enter into the Terms and the Service Agreement, and there are no legal, commercial or contractual restrictions preventing it from fully performing all obligations thereunder; and
      2. The User has and will have throughout the term of the Service Agreement, all approvals, permits and licenses required pursuant to any law to perform any activity related to the Booking Platform in accordance with the Service Agreement (if required).
    2. Account Security and Access Control . The User is responsible for maintaining the confidentiality of its account credentials and for all activities that occur under its account. The User must:
      1. Use strong, unique passwords for their account; and
      2. Enable multi-factor authentication when available;
        1. Not share account credentials with any third parties; and
        2. Immediately notify the User of any unauthorized use of their account or any other breach of security.
    3. Compliance . The User shall:
      1. Strictly comply with any then-applicable law, regulations, directives, guidelines and/or any legislation, including any legislation that prescribes provisions regarding marketing to consumers and obligations regarding proper disclosure;
      2. Make all Bookings hereunder in accordance with these Terms and the terms of the Service Agreement and/or any relevant terms and conditions displayed on the Booking Platform;
      3. Timely provide GGT, upon GGT’s request, with any material information regarding User's Customers that may be required for properly processing and providing the Travel Products; including, without limitation, the names of the Customers, their age, nationality and dates of travel; and
      4. Provide accurate and complete information when making Bookings through the Platform. However, the User acknowledges that GGT acts solely as an intermediary between Users and span Providers.
    4. Prohibited Activities and Security Measures. The User shall not:
      1. Attempt to gain unauthorized access to the Platform or any related systems or networks;
      2. Use any device, software, or routine to interfere with the proper functioning of the Platform;
        1. Introduce any viruses, Trojan horses, worms, logic bombs, or other malicious code;
        2. Attempt to decipher, decompile, disassemble, or reverse engineer any of the software comprising or making up the Platform; and
      3. Engage in any activity that could compromise the security or integrity of the Platform or other Users' data.

  5. AI-ASSISTED FEATURES (AGENTDESK)

    1. Where User accesses or uses AGENTDESK, the AI Tool automatically extracts search conditions from User-provided input. In accordance with transparency requirements under applicable law (including the EU AI Act), User acknowledges and agrees that the AI Tool is an automated processing system. User assumes full responsibility for reviewing the output extracted by the AI Tool. User acknowledges and agrees that: (i) AI-generated output(including extracted search conditions, itineraries, and proposals) is the result of automated processing and may contain errors, omissions or inaccuracies; (ii)User is solely responsible for reviewing and verifying any AI-generated output prior to sharing it with, or otherwise action upon it on behalf of, its Customers or Travelers; and (iii) GGT and Y-NEXT make no representation or warranty as to the accuracy, completeness, or suitability of any AI-generated output and shall have no liability in connection therewith.
    2. WhatsApp Integration is optional. Where User elects to enable WhatsApp Integration, User shall: (i) ensure that it has obtained any consent required under applicable law from its Customers prior to enabling such integration; (ii) inform its Customers, in accordance with applicable data protection law, that their messages may be relayed to, and processed by, AGENTDESK’s AI Tool; and (iii) remain solely responsible for the accuracy of any information extracted by the AI Tool from such messages. For the avoidance of doubt, neither GGT nor Y-NEXT will liaise directly with, or provide any WhatsApp number to, any Customer.
    3. User shall not submit to the AI Tool any information that User knows, or reasonably should know, to be false or misleading, or any special category of personal data (such as health, religious or biometric information) that is not necessary for the relevant Booking.
    4. AGENTDESK may offer an optional feature whereby User uploads a photograph of a Customer (or, where applicable, a Customer’s family members, including minors) for the purpose of generating a personalized visual proposal in which such photograph is composited with images of the relevant destination or points of interest (“Photo Personalization Feature”). Where User elects to use the Photo Personalization Feature, User shall: (i) obtain the Customer’s prior, informed, and explicit consent to the upload and processing of such photograph for this purpose, including, where the photograph depicts a minor, the consent of the minor’s parent or legal guardian; (ii) inform the Customer that the photograph will be uploaded to, and processed by, AGENTDESK (including by Y-NEXT and any AI Infrastructure Providers engaged in connection with the Photo Personalization Feature) for the sole purpose of generating the relevant visual proposal;and (iii) not upload any photograph without having first obtained such consent. GGT and Y-NEXT shall have no liability for User’s failure to obtain any consent required under this Section.
    5. Prior to uploading any photograph for the Photo Personalization Feature, User shall confirm, via the checkbox or equivalent mechanism provided on the Platform, that it has obtained the consent required under this Section 5-2 above, including, where applicable, the separate confirmation that a minor’s parent or legal guardian has consented. Such confirmation shall constitute User’s representation to GGT and Y-NEXT that the requisite consent has been obtained, and GGT and Y-NEXT shall be entitled to rely on it without further verification. AGENTDESK will not permit a photograph to be uploaded for the Photo Personalization Feature unless such confirmation has been given. The User shall promptly, and in any event without undue delay, notify GGTPrivacy@goglobal.travel. if, at any time, the Customer requests the removal of any image and/or withdraws, revokes, or otherwise limits their consent to the use, processing, publication, display, or distribution of such image.
    6. AGENTDESK may offer an optional voice-based feature whereby User obtains a dedicated phone number through the Platform and configures the hours during which such number is active (the "Voice Agent Feature"). Where a Customer calls such number, an AI-powered voice assistant will answer the call, ask the Customer about their travel requirements, and extract search conditions from the Customer's spoken responses. Where User elects to enable the Voice Agent Feature, User shall: (i) inform its Customers, prior to any call being made to the dedicated phone number and in accordance with applicable data protection law, that such calls will be answered by an AI-powered voice assistant and that their spoken responses will be processed by AGENTDESK's AI Tool, including by Y-NEXT and any AI Infrastructure Providers engaged in connection with the Voice Agent Feature (including without limitation providers of telephony and voice-processing infrastructure), to extract search conditions; (ii) remain solely responsible for the accuracy of any information so extracted; and (iii) ensure that any consent required under applicable law in connection with the processing of a Customer's voice has been obtained prior to the relevant call. User acknowledges and agrees that a Customer's voice, and any information extracted therefrom, may constitute biometric or other sensitive personal data. GGT and Y-NEXT make no representation or warranty as to the accuracy of any information extracted via the Voice Agent Feature and shall have no liability in connection therewith. For the avoidance of doubt, neither GGT nor Y-NEXT will liaise directly with any Customer through the Voice Agent Feature beyond the automated extraction of search conditions described herein.

  6. TRAVEL PRODUCTS

    1. At the time of making the Booking and/or during the Booking process, GGT will inform the User of the specific terms and conditions relevant for the respective Travel Product as well as any special operational procedures (which may include opening hours, renovations, minimum age at check-in and voucher presentation obligations); all of which shall be displayed on the Service. The User shall be responsible for ensuring that the specific terms and conditions for each Travel Product will be clearly displayed to its Customers.
    2. Information about Travel Products appearing on the Service is strictly as provided by the Provider, and/or other official international sources and GGT is not liable for any omissions, errors, or correctness of any part thereto.
    3. Each Travel Product may be accompanied by a “Remark” and, in the case of hotels, “Hotel Info”, in which special terms relevant for such Travel Product are specified, including without limitation, types of beds available in the room (e.g., double bed as opposed to two singles), or surcharges for additional children in the room. The User and its respective Customers shall be responsible for reviewing all such terms that are relevant to the Booking and to make sure that the Booking made is consistent with those special terms.
    4. Any important information such as taxes, facility/resort fees and front desk limited working hours may be displayed in the Remarks or Hotel Info on the Booking Platform and/or the information provided by the Provider. Accordingly, it is User's responsibility to check for updates regarding such information and to fully inform its Customers accordingly. GGT will not be held responsible for fees or losses incurred as a result of failure to transmit such information. The User assumes all responsibility in relation to the above.
    5. As we also distribute dynamic inventory (connected directly to the hotel CRSs, where they perform current revenue management), for agencies who have opted to cancel their Bookings upon or subsequent to cancellation deadlines, then the rates might be increased, and rooms might no longer be available for the period between when the Booking is made on our system and your reconfirmation to us to release the Booking to the agent.
    6. In the event that any Provider is unable to provide one or more Travel Products specified in the Booking, GGT will inform the User promptly following receipt of notice from Provider to such effect. The Provider shall be solely responsible to compensate the Customer for any such changes made to the Booking.
    7. The User understands and acknowledges that any complaints must be reported by Customer to the Provider, and GGT, on a real-time basis. However, we will not be liable for any complaints to Providers. Customer is responsible for making Provider aware of any complaints compensation for a problem which could have been rectified during the Customer's stay, had the Provider been made aware of it.

  7. RATES

    Usually, the prices for all Travel Products displayed on the Service are the net rates (“Rates”), which are subject to applicable law, and, unless otherwise advised by the respective Provider (and, in turn, advised by GGT via the Booking Platform), are inclusive of all applicable taxes and fees (i.e. direct taxes, withholding tax, levy, VAT, or any tax applicable in any jurisdiction and/or resort fees). If such taxes/VAT apply after the Booking is made for the Customer, then the Customer will be charged for any differences that may arise. The User may independently determine its own markup and shall charge any such markup directly to its Customers as a markup to the Rates. Breakfast and/or other meals are not included unless otherwise stated. Some hotels/travel suppliers/authorities may charge additional local taxes, which are payable upon Customers’ arrival. The applicable currency is shown on every page of the relevant "hotels" section lists.

  8. VOUCHERS

    1. Any vouchers you receive from us will entitle a Customer to use the pre-paid Travel Product(s) in accordance with the terms specified in the applicable voucher. All and any extras/alterations to the above are at your or the Customers’ sole discretion, and any additional charges, such as but not limited to, late checkout, food and beverage, phone bills, laundry, room service, insurance and/or upgrades will be settled by the Customer directly with Provider on a real time basis.
    2. The User will issue its own vouchers for accommodation and services reserved for its Customers, or, alternatively, the User may choose to use e-vouchers generated by GGT's Booking Platform. We highly recommend keeping our emergency phone number on every voucher you may use.

  9. HOTEL ACCOMMODATION

    1. Hotel ratings, information, maps, and images displayed on the Service are unofficial and intended as a guideline only and are not binding upon us in any respect. We do not guarantee the accuracy of the ratings.
    2. Guest rooms are allocated by hotels upon check-in at the hotels' sole discretion. Special requests such as non-smoking rooms, adjoining or interconnecting rooms, high or low floors etc., will be forwarded by us to the Provider but cannot be guaranteed.
    3. In most hotels normal check-in time is 3:00 PM and check-out time is until noon (12:00).
    4. Hotels will keep the rooms booked for you until 6:00 PM local time on the day of arrival. If the Customer expects to arrive at the hotel after this hour, he/she must advise you at the time of Booking by providing the estimated arrival time. Should the Customer fail to do so, the hotel has the right to resell the room, and might not be able to accommodate the Customer when he/she arrives. Providing us with the "late arrival" information regarding the Customer is your responsibility, and we will not be held liable for any problems or liability arising out of your failure to do so or any failure by Customer to so notify you. This policy also applies to any facilities or properties having limited front desk working hours.
    5. You should be aware that hotels are under renovation from time to time. Hotels take all possible steps to limit disruption to their guests. Assuming that renovations were disclosed at time of Booking, we will not accept complaints, or requests for refunds, if a hotel is carrying out renovations while a Customer is resident there.
    6. The number/type of beds is as described. Hotels may have the right to accommodate more than two guests in a room with one double bed or two separate single beds.
      1. The room types are SGL (rooms with one single bed); DOUBLE (rooms with one double bed or two separate single beds); TWIN (rooms with two single beds); TRPL / accommodating 3/ & QUAD /accommodating 4/ - may consist of twin or double bed/s/ plus an extra bed or two double beds. Extra beds are usually in the form of a "roll away" and not full size.
      2. If a Customer desires an extra bed which is not mentioned in the room's description, Customer must ask request it at the time of Booking. GGT shall not be responsible for any failure to provide it.
      3. In some hotels, no additional bed is provided for a child if the addition of a child is not subject to any charges or is subject to a reduced price. The sharing TWIN /DBL room by a child with adults and breakfast may be charged for a child on departure.
    7. Contracts with hotels are based on sale to the leisure market. Should any Customer on arrival be found to be a corporate guest, then the Provider may waive the Booking and charge the full rack rate. We cannot accept any responsibility if the Customer/you have a "corporate rate" agreement with the particular hotel/chain, and the Provider refuses to honor such Booking.
    8. Hotels may request the Customer to present his/her official travel document (passport) and/or other identification certificate. You are recommended to advise your Customers accordingly.
    9. Kindly note that Hotels may refuse to accommodate guests under the age of 18\21 years old, according to applicable jurisdiction, travelling without their legal guardians. You are recommended to advise your Customers accordingly.
    10. A valid credit card or a cash deposit for incidentals might be requested by the hotel at check-in.

  10. FLIGHTS

    1. The Platform provides the infrastructure through which you can book flights for your Customers. In this regard, we act exclusively as the Platform provider and all flights are available through Providers.
    2. The User shall acknowledge that GGT is not the actual provider of scheduled and low-cost flights. The User shall also acknowledge that this shall not be construed as distribution of travel packages and that it is subject to the terms and conditions of the single service offered by us. Moreover, the User shall acknowledge the terms and conditions of carriage for passengers and baggage applicable by the selected airline. The Booking and/or combination of flights and other products and/or services supplied by GGT is at the discretion of the final Customer, who is therefore responsible for such combination.
    3. The User shall be solely responsible for errors in the personal data shared during the booking process and GGT shall not be deemed liable in any case. Therefore, only the User shall be liable for any error in the insertion of personal data.
    4. GGT shall not be deemed liable for any total or partial violation of any contract executed between you and the Provider in relation to flights. The User represents and warrants to keep GGT, its affiliates, subsidiaries, representatives, employees, contractors and business partners fully indemnified and to hold them harmless against any causes of action and damages, including any legal fees, arising out of the use of the products and/or services purchased on the Platform.
    5. In compliance with applicable laws, the User shall acknowledge that the travel agencies shall indemnify and keep GGT harmless in relation to potential delays, damages or loss in relation to transports, cancellation of flights or other inconvenience caused by the airlines also in compliance with the Aviation Services Law (Compensation and Assistance for Cancellation of Flight or Modification of its Terms), 2012, which sets forth common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.
    6. Unless otherwise stated in the fare rules, all fares are “non-refundable”, ”non-transferable” and “non-assignable" and cannot be changed once purchased. The User is responsible for ensuring that it abides by the terms and conditions of purchase imposed by any airline with whom Customer elects to deal, including terms and conditions of purchase set forth in an air carrier's fare rules or contract of carriage.
    7. Changes and Cancellation are subject to the airline policy. The User can cancel or modify the Booking, by contacting your local handling office. If changes and cancellations are allowed, information on possible penalties and applicable fares are disclaimed. Changes to an existing Booking, including cancellation will also be charged as an ‘admin fee’. For refunds and for any special request, you are recommended to contact your local handling office.

  11. CAR RENTAL

    The User will be subject to the Provider's (the car rental company's) terms with respect to your car rental. You are recommended to check these terms before completing the Booking. GGT shall have no liability in relation thereto. The User shall acknowledge that the Providers may ask for a valid driver license or international driver license and other documentation. In addition, a credit card authorization for security is usually needed.

  12. TRANSFERS

    1. Our Service pertaining to the transfers and/or transportation shall mean one or more of the following:
      1. Meeting of the Customer at the address of pick-up point with the signage specified in the pick-up order (“Order”).
      2. Assistance in the delivery and arrangement of the luggage of the Customer (if necessary).
      3. Approval of the itinerary of the transfer from the pick-up point to the drop off point as specified in the Order via an optimal route.
    2. The timeframe for free waiting for the Customer under the accepted Order, shall be no longer than 20 minutes after the arrival of the train, 15 minutes after the scheduled pick-up time at the hotel or from a specific address location within the city and 1 hour after the actual arrival time of domestic/international flights.
    3. In the event failure of the Customer to appear by the end of the timeframe specified above, the Order shall be deemed fulfilled, and the Travel Products shall be deemed rendered to the Customer, provided that the Provider can demonstrate that it reasonably attempted to establish contact with the Customer to verify his/her whereabouts using the contact details so provided by the Customer. You are recommended to advise your Customer accordingly.
    4. The User shall ensure that the reservation shall be in accordance with the Customer's requirements, including the size of vehicle, type (if applicable), number of seats and shall include road tolls, bridge tolls, airport tolls, parking fees, baggage fees, petrol, insurance, driver gratuity and applicable taxes.

  13. CANCELLATIONS AND AMENDMENTS

    1. The cancellation policy for each Booking, as determined by the respective Provider, shall be clearly displayed on the Booking Platform at the time of making the Booking or during the Booking process (the “Cancellation Policy” or as might appear on the Platform “CXL”). The Cancellation Policy will specify until what date and time cancellations will be accepted and what cancellation fee, if at all, will be due to GGT for such cancellation. The User shall be responsible for ensuring that the relevant Cancellation Policy will be clearly displayed to its Customers.
    2. Without derogating from Section ‎12.1 above, Cancellation Deadlines apply for each particular Booking and depend on several factors including the Travel Product type, the Provider and any third-party suppliers or aggregators, and dates of travel. The Cancellation Deadline will be provided with the Booking confirmation, except as otherwise specified by us. If the Customer cancels after the Cancellation Deadline or fails to show up at the Travel Products provision point (‘no-show’), then the Customer will be charged a minimum of 1 night/day/unit cost of each Travel Product, and up to 100% of the total amount booked (“Cancellation Charges”).
    3. In the event that you make any alteration to your Booking (including, but not limited to, cancellations, refunds, amendments and name changes), then we reserve the right to charge you a fee of EUR 15 per person to cover the administration costs incurred. This charge does not include any additional charges imposed by the Provider or by any third-party suppliers or aggregators. Any credit card, Booking, and/or other fees paid for delivery of paper tickets and documents are non-refundable in the event of cancellation. Notwithstanding the foregoing, ‘admin fee’ will be applied for all flights’ amendments such as reissue (change date, change time and change route). Customer will be charged per passenger for any amendment.
    4. In the event of duplicate Bookings, the User may incur additional charges for all such identical confirmed Bookings. GGT will endeavor to minimize the charges but cannot guarantee to waive these charges, in part or in whole.
    5. All and any cancellation or amendment requests must be made in writing, preferably online on the Website or Booking Platform. We will not process any of your requests made by phone. The original status of the Bookings will be deemed accurate and applicable for all purposes, including payment.
    6. If a hotel is overbooked, then the hotel may offer alternative accommodation for the Customer. We will advise you immediately, upon receipt of such notice from the Provider, and you will be free to accept or decline and cancel the reservation with us within 24 hours. For clarify, we will bear no liability towards yourselves and/or the Customers for any such overbooking or for any failure to find alternative accommodation. Should the Customer wish to re-book a different hotel of facility at a higher price, then, he/she will be liable for the additional costs.
    7. Any amendments or cancellations of Bookings must be made directly through us and not via the Provider. Should you fail to comply with this, full charges will apply for the Travel Products booked through us, regardless of your direct dealings with the Provider.
    8. We will not accept any direct communication, correspondence or instructions from Customers.
    9. If the Customer decides to shorten/partially cancel Travel Products during the time he/she is already using them (for example: shorten the hotel stay and leave earlier than booked), then it is strongly recommended that he/she will obtain written consent from an authorized representative of the Provider that they will not be charging for the unused part of the Travel Products and share such a written consent with you. This will facilitate our claim to obtain a refund on the Customer's behalf, but GGT will not be able to guarantee any refunds, and in the event no refund is granted by Provider, the full cost of such Travel Products as paid or payable to us will be unchanged. All and any refunds must be first confirmed by the Provider, and we will not be able to refund you if we do not receive a refund from the Provider for any reason.
    10. All extensions and extra Travel Products outside the scope of the original vouchers provided by us, will be handled and paid for by the Customer directly on a real time basis, and we will not be held liable in any way for such dealings, which are fully at the Customer's sole discretion.
    11. Any change (including, without limitation, name of Customer and date of stay) is subject to Provider's approval.
    12. Rate Errors - the User shall acknowledge that the Provider may change the rate of a future booking after the Booking was placed (including, inter alia, due to errors caused by good faith mistake of the Provider; special events during the booking dates; system errors; or any other reason). In case of rate change by the Provider, GGT shall respect the change determined by the Provider, and you shall to choose between cancelling the Booking or accepting the new rate set by the Provider.

  14. GROUP BOOKINGS

    The Booking Platform and API cannot be used for a Group Booking. Such Group Bookings must be sent by email and will be subject to a quotation and prepayment. If Group Bookings are added using the Booking Platform or API, the hotels are not bound to accept the Booking. Group Bookings are subject to longer cancellation terms and early prepayment. You will be advised of the particular terms for each Group Booking upon confirmation from the Provider. Should the Customer fail to comply with payment deadlines, then the Group Booking will be automatically cancelled. Submitting related Bookings that do not rise to a Group Booking is possible. However, you must inform us that the Booking you placed is related to another Booking. GGT will not be liable in any way for the joint execution of Bookings not reported as being related.

  15. TRAVEL PACKAGE

    The Travel Products are not offered as a travel Package. GGT do not offer nor organize travel Packages. If you include any of the Travel Products provided by us in a travel Package, you undertake to strictly comply with any applicable legislation (including without limitation Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements and any Israeli or other applicable equivalent). GGT shall have no liability in relation to such legislation and you shall indemnify us for any failure to comply with this Section.

  16. INTELLECTUAL PROPERTY RIGHTS

    1. The User acknowledges that, as between the User and GGT, GGT owns all rights, titles, and interests, including all Intellectual Property Rights, in and to the Services and Materials (as defined below), including, without limitation, all modifications, enhancements, new versions and updates thereto.
    2. The (i) Content on the Service and (ii) the trademarks, service marks and logos contained therein (“Marks”, and together with the Content, the “Materials”), are the property of GGT and/or its licensors and may be protected by applicable copyright or other intellectual property laws and treaties. “Go Global Travel”, "GGT", and the GGT logo are Marks of GGT or its affiliates. All other Marks used on the Service are the trademarks, service marks, or logos of their respective owners. We reserve all rights not expressly granted in and to the Services and the Materials.
    3. Content on the Service is provided to you for your information and personal use only and may not be used, modified, copied, distributed, transmitted, broadcast, displayed, sold, licensed, de-compiled, or otherwise exploited for any other purposes whatsoever without our prior written consent. If you download or print a copy of the Content, you must retain all copyright and other proprietary notices contained therein.
    4. If the User or any of its employees, contractors, and agents sends or transmits any communications or materials to GGT by mail, email, telephone, or otherwise, suggesting or recommending changes to the Services, including without limitation, new features or functionality relating thereto, or any comments, questions, suggestions, or the like ("Feedback"), all such Feedback is and will be treated as non-confidential. The User hereby assigns to GGT all rights, titles, and interests in any ideas, know-how, concepts, techniques, or other Intellectual Property Rights contained in the Feedback, on behalf of the User and its employees, contractors, and agents. GGT may use this Feedback freely, without attribution or compensation to the User or any third party, for any purpose. However, GGT is not obligated to use any Feedback.

  17. THIRD PARTY CONTENT AND SOURCES

    The Service may present, or otherwise allow you to view, access, link to, and/or interact with, Content from third parties and other sources that are not owned or controlled by GGT ("Third Party Content"). The Service may also enable you to communicate with the related third parties. The display or communication to you of such Third Party Content does not (and shall not be construed to) in any way imply, suggest, or constitute any sponsorship, endorsement, or approval by GGT of such Third Party Content or third party, nor any affiliation between GGT and such third party. GGT does not assume any responsibility or liability for Third Party Content or any third party's terms of use, privacy policies, actions, omissions, or practices. You should read the terms of use and privacy policy of any third party that you interact with before engaging in any such activity.

  18. RESTRICTIONS

    You shall not do (or permit or encourage to be done) any of the following (in whole or in part): (i) give, sell, rent, lease, timeshare, sublicense, disclose, publish, assign, market, sell, display, transmit, broadcast, transfer or distribute any portion of the Service to any third party, including, but not limited to your affiliates, or use the Service in any service bureau arrangement; (ii) circumvent, disable or otherwise interfere with security-related features of the Service or features that prevent or restrict use or copying of any content or that enforce limitations on use of the Service; (iii) reverse engineer, decompile or disassemble, decrypt or, attempt to derive the source code of, the Service, or any components thereof; (iv) copy, modify, translate, patch, improve, alter, change or create any derivative works of the Service, or any part thereof; (v) use any robot, spider, scraper, or other automated means, including browser extensions, to access or monitor the Service for any purpose; (vi) take any action that imposes or may impose (at GGT's sole discretion) an unreasonable or disproportionately large load on the Service's infrastructure or infrastructure which supports the Service; (vii) interfere or attempt to interfere with the integrity or proper working of the Service, or any related activities; (viii) remove, deface, obscure, or alter GGT’s or any third party's identification, attribution or copyright notices, trademarks, or other proprietary rights affixed to or provided as part of the Service; (ix) use the Service to develop a competing service or product; (x) use the Service to send unsolicited or unauthorized commercial communications; and/or (xi) use the Service in any unlawful manner, for any harmful, irresponsible, or inappropriate purpose, or in breach of these Terms, any terms and conditions of any third-party product or service you use, or agreement you have entered into with any third party.

  19. DISCLAIMER

    1. We act only as an intermediary in making arrangements for hotels, transportation or any other Travel Products and do not assume any responsibility for the Travel Products provided by the Provider and make no representations or warranties (express or implied) as to the suitability or quality of Travel Products featured on this Website. GGT accepts no liability whatsoever in relation to any Travel Products.
    2. User hereby acknowledges that each Provider shall be solely responsible, with respect to the Travel Products supplied by it, for ensuring that all the information, including, without limitation, the Cancellation Policy, product descriptions, layouts or maps displayed on the Booking Platform is accurate and properly updated. User hereby further acknowledges that it is aware that GGT provides such information in real- time, AS- IS and as received from the Providers, and therefore, GGT shall not be responsible for the accuracy, frequency of updates or content of said information supplied by the Provider, or any other third party. Hotel categories supplied by Providers and third parties may vary depending on local conditions or other reasons and GGT shall not be responsible for the hotel category or for any other hotel facilities or services.
    3. We are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any Providers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond our direct control, including which is attributable to a Provider, and we have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
    4. We shall not be liable to you due to our failure, delay or inability to fulfil any Booking or performance of any obligation under these Terms by reason of, any events which are beyond our reasonable control.
    5. We do not act as agents nor do these Terms create any partnership between us. We are not liable for any Force Majeure, personal injury, death, illness, property damage or other loss or expense of any nature directly or indirectly arising out of any actions taken by a hotel, airline, transportation User, or any other person or User providing or rendering services reserved through us.
    6. The Service is provided on an "as is" and "as available" basis, and without warranties of any kind either express or implied. You assume all responsibility for accessing and using the Service and for the selection of the Service to achieve your intended results. GGT hereby disclaims all warranties, express or implied, including without limitation, implied warranties of merchantability, title, fitness for a particular purpose, and non-infringement. GGT does not warrant that the Service or access to and use of the Service will be uninterrupted or error free or that defects will be corrected, or that the Service is free from viruses or other harmful code.
    7. GGT does not offer a warranty or make any representation regarding Third Party Content, Third Party Software, Travel Products, any content, information, reports or results that you obtain through the Service. Your use of and reliance upon the Service, or Content is entirely at your sole discretion and risk, and GGT and its affiliates, shall have no responsibility or liability whatsoever to you in connection with any of the foregoing. We do not make any guarantee or representation as to the accuracy or proprietary nature of Service content and disclaim any liability for any inaccuracies relating to the information and description of all Travel Products displayed herein.
    8. You agree that we will not be held responsible for any consequences that may result from technical problems including without limitation in connection with the internet (such as slow connections, traffic congestion or overload of our or other servers) or any telecommunications or internet providers.
    9. While GGT implements reasonable security measures, no method of transmission over the internet or method of electronic storage is 100% secure. GGT cannot guarantee the absolute security of User data.
    10. Neither GGT nor Y-NEXT makes any representation or warranty regarding the accuracy, completeness, or suitability of any output generated by the AI Tool, including extracted search conditions, itineraries, or proposals. Such output relies in part on third-party large language model providers and messaging infrastructure providers, for whose availability, performance, or output GGT and Y-NEXT assume no responsibility. User assumes all responsibility for independently verifying any AI-generated output prior to use.
    11. User is solely responsible for obtaining all consents required under applicable data protection law prior to uploading any Customer photograph in connection with the Photo Personalization Feature, including the consent of a parent or legal guardian where the photograph depicts a minor. GGT and Y-NEXT shall have no liability for User’s failure to obtain any such consent or for any claim arising from the upload or processing of a photograph without the requisite consent.

  20. CYBERSECURITY AND USER RESPONSIBILITIES

    1. Acknowledgment of Online Risks . User acknowledges that utilizing online communications and transactions, including the Services provided by GGT, exposes User to various cybersecurity threats, including but not limited to identity theft, phishing attempts, fraudulent activities, hacking, and other malicious methods
    2. User Obligations. User hereby commits to:
      1. Exercise a high level of caution and awareness while using the Services;
      2. Verify the authenticity of any unfamiliar requests for personal or financial information, including login credentials;
      3. Implement appropriate security measures on all devices used to access the Services, including but not limited to: Using strong, unique passwords for User's account; Enabling multi-factor authentication when available; Regularly updating software and operating systems; Installing and maintaining reputable anti-virus and anti-malware software;
      4. Safeguard account credentials and refrain from sharing them with any third parties;
      5. Promptly notify GGT of any suspected unauthorized access to User's account or any other security breaches.
    3. Account Responsibility. User is solely responsible for any and all activities that occur under User's account, whether or not such activities are authorized by User. This responsibility includes, but is not limited to:
      1. All transactions made through the account;
      2. Any changes or modifications to account settings or preferences;
      3. Any communications sent from the account.
    4. Indemnification . User agrees to indemnify, defend, and hold harmless GGT, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from or related to any breach of this clause or unauthorized use of User's account.
    5. Limitation of Liability . Notwithstanding the foregoing, GGT shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from any unauthorized access to User's account or any cybersecurity incident, except to the extent caused by GGT's gross negligence or willful misconduct.

  21. LIMITATION OF LABILITY

    WITHOUT DEROGATING FROM THE ABOVE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GGT OR ANY GGT AFFILIATE BE LIABLE UNDER, OR OTHERWISE IN CONNECTION WITH, THESE TERMS, FOR: (I) ANY INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES; (II) ANY LOSS OF PROFITS, BUSINESS, OR ANTICIPATED SAVINGS; (III) ANY LOSS OF, OR DAMAGE TO DATA, REPUTATION, REVENUE OR GOODWILL; (IV) THE COST OF PROCURING ANY SUBSTITUTE GOODS OR SERVICES; AND/OR (V) TRAVEL PRODUCTS, THIRD PARTY CONTENT AND THIRD PARTY SOFTWARE. NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF GGT OR ITS AFFILIATES UNDER, OR OTHERWISE IN CONNECTION WITH, THESE TERMS (INCLUDING THE SERVICES), EXCEED $500 US (FIVE HUNDRED US DOLLARS). THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT PER INCIDENT. THE FOREGOING EXCLUSIONS AND LIMITATIONS ON LIABILITY SHALL APPLY: (I) EVEN IF GGT OR ITS AFFILIATES, HAVE BEEN ADVISED, OR SHOULD HAVE BEEN AWARE, OF THE POSSIBILITY OF LOSSES OR DAMAGES; (II) EVEN IF ANY REMEDY IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE; AND (III) REGARDLESS OF THE THEORY OR BASIS OF LIABILITY (SUCH AS, BUT NOT LIMITED TO, BREACH OF CONTRACT OR TORT). NO ACTION, REGARDLESS OF FORM, MAY BE BROUGHT BY YOU AFTER THE EARLIER OF (A) 12 MONTHS AFTER THE DATE ON WHICH YOU BECOME AWARE THAT A CAUSE OF ACTION HAS ARISEN, OR (B) THE PERIOD SET FORTH UNDER THE APPLICABLE STATUTE OF LIMITATIONS. TO THE FULLEST EXTEND PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH PHISHING, FRAUD, IDENTITY THEFT, OR ANY OTHER UNAUTHORIZED ACCESS TO OR USE OF YOUR ACCOUNT. THIS INCLUDES, BUT IS NOT LIMITED TO, ANY LOSS OF DATA, LOSS OF PROFITS, OR REPUTATIONAL HARM RESULTING FROM SUCH INCIDENTS.

  22. INDEMNITY

    1. The User agrees to indemnify, defend, and hold harmless GGT, Y-NEXT, and their respective officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys' fees, arising from or relating to (a) the User’s own acting or operating as a travel agent, tour operator, package provider, or data controller, (b) the User’s use or misuse of the Services and Materials, and (c) the User's own breach of these Terms.
    2. In the event GGT seeks indemnification or defense from the User under this provision, GGT will promptly notify the User in writing of the claim(s) brought against GGT for which GGT seeks indemnification or defense. GGT reserves the right, at GGT's option and in GGT's sole discretion, to assume full control of the defense of claims with legal counsel of GGT's choice. The User may not enter into any third-party agreement that would, in any manner whatsoever, constitute an admission of fault by GGT or bind GGT in any manner, without GGT's prior written consent. In the event GGT assumes control of the defense of such claim, GGT will not settle any such claim requiring payment from the User without the User's prior written approval.

  23. MISCELLANEOUS

    1. Governing Law and Jurisdiction. This Agreement shall be governed by and construed in accordance with the laws of state of Israel, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction. Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Israeli Institute of Commercial Arbitration (IICA) in accordance with its rules then in effect, which are deemed incorporated by reference into this Section. The seat of the arbitration shall be Tel Aviv, Israel. The number of arbitrators shall be one. The language of the arbitration shall be English. Notwithstanding the foregoing, either party may seek preliminary injunctive relief in a court of competent jurisdiction, which shall remain in effect until a final award is issued in the arbitration.
    2. Assignment . GGT may assign these Terms (or any of its rights and/or obligations hereunder) without your consent, and without notice or obligation to you. These Terms are personal to you, and you shall not assign (or in any other way transfer) these Terms (or any of its obligations or rights hereunder) without GGT's express prior written consent. Any prohibited assignment shall be null and void.
    3. Third Party Software. The Service may include third party software components that are subject to open source and/or pass-through commercial licenses and/or notices ("Third Party Software" and "Third Party Software Terms and Notices", respectively). If there is a conflict between any Third Party Software Terms and Notices and these Terms, then the Third Party Software Terms and Notices shall prevail but solely in connection with the related Third Party Software. Notwithstanding anything to the contrary, GGT does not make any undertakings, representations, warranties, guarantees, conditions, indemnities or other commitments with respect to Third Party Software.
    4. Customer Reference. You acknowledge and accept that GGT has the right to use your name and logo to identify you as a Customer of GGT or user of the Service, on the Website, marketing materials or otherwise by announcements on social media.
    5. Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, then: (a) the remaining provisions of these Terms shall remain in full force and effect; and (b) such affected provision shall be ineffective solely as to such jurisdiction (and only to the extent and for the duration of such invalidity, illegality, or unenforceability), and shall be substituted or reformed (in respect of such jurisdiction) with a valid, legal, and enforceable provision that most closely approximates the original legal intent and economic impact of such provision.
    6. Waiver. No failure or delay on the part of any party in exercising any right or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy.
    7. Relationship. The relationship of the parties is solely that of independent contractors. Nothing in these Terms shall be deemed to create any employment, fiduciary, joint venture, agency or other relationship between the parties.
    8. Notices. You agree that GGT may send you notices by email, by regular mail, and/or via postings on or through the functionality of the Service. Except as stated otherwise in these Terms or required by law applicable to you, you agree to send all notices to GGT, to GDPR@goglobal.travel..
    9. Force Majeure. GGT shall not be responsible for any failure to perform any obligation or provide any service hereunder because of any (a) act of God, (b) war, riot or civil commotion, (c) governmental acts or directives, strikes, work stoppage, or equipment or facilities shortages, (d) cyber-attack, hacking, or other malicious cyber activity, and/or (e) other similar cause beyond GGT's reasonable control. For the avoidance of doubt, any problems relating to the hosting of the Service shall not be deemed within GGT's reasonable control.
    10. Amendment . The parties hereby acknowledge and agree that the Terms may be amended from time to time at GGT’s sole discretion.